Returns & Exchanges

Note: All orders from the 12th November until 24th December are covered by our Christmas returns policy. Purchases made between these dates can be returned and exchanged up until 10th January.  Of course, the normal 21 day return policy (outlined below) still applies to all orders regardless of their purchase date.

D2D are committed to providing all customers with the highest standard of service. In support of this, we offer a 100% money back guarantee if you are not in any way completely satisfied with your purchase. Therefore, all goods can be returned, for any reason, within 21 days of receipt for a full refund or exchange. In the case of an exchange, customers will not be charged for re-posting. Please see full terms and conditions below.

Simply complete the return form included with your order and place it in your return package. This form can also be used for exchanges.

Please feel free to let us know that you are returning an item by emailing us at . Although this is not required, it may speed up your refund or exchange.

Please note the following terms and conditions for returns or exchanges:

•  Goods must be returned in a re-saleable condition, not worn or washed and have all labels and tags attached.
•  No refund or exchange will be made until the goods have been received.
•  Customers are responsible for cost of returning the items to us.
•  Additional first class or international postage costs are not refundable.

We strongly recommend that when returning items, you use a delivery method that confirms delivery of goods with a signature.

Our Returns Policy does not affect your statutory rights.

If you misplace your return form you can download a new form here.