Orders are dispatched to UK addresses free of charge by Royal Mail 2nd Class delivery. Customers from the UK can select first class delivery for an additional £1.00 charge.
International orders are sent via the ‘Royal Mail International Tracked and Signed’ service at a cost of £10.
All orders received before 4pm Monday to Friday are dispatched the following day at the very latest. Orders received on Saturday or Sunday are dispatched the following Monday.
Please note that Royal Mail do not consider an item as lost until 15 days have elapsed. They also require 15 working days for items to be returned to the sender if there are any delivery issues. Therefore, to receive a replacement for a lost item, please allow 15 days before formally asking for a replacement. Also, you must inform us within 28 days to claim an item as lost. Please note we cannot issue refunds for lost items, only replacements.